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Alert | April 25, 2022

COVID-19 Test site & results

 COVID-19 vaccine information click here

COVID-19 Test Site
 

Our COVID-19 test site is open Monday- Friday (7:30 -11 a.m.) and Saturdays (9 -11 a.m.) -- weather permitting-- and closed on all federal holidays.
Testing is available for TRICARE beneficiaries age 6 and older. Non-TRICARE beneficiaries may receive a bill for services from Naval Hospital Jacksonville.
Directions to our COVID-19 test site.
 

COVID-19 Test Results

 

To get your results

Please check your test results at www.TRICAREonline.com .  If you can’t see your results after 5 days, send a Secure Email Message to your PCM at www.TOLsecuremessaging.com.
Verbal test results can also be obtained by calling (904) 250-6230 Monday through Friday from 7:30 a.m. - 4 p.m.  Wait at least 72 hours before calling this number for results. 
Do not physically go to the hospital (or clinic) to get your results unless you were directed to return to the testing tent outside NBHC Jacksonville for travel related test results.

While you wait for your test results

  • Stay home and self-isolate while you wait for test results.  
  • Inform your supervisor that you were tested for COVID-19 and the date of the test.​ 
  • Follow Modified Restriction of Movement (ROM) procedures while staying at your isolation location. 
  • For non-emergency care, use virtual care.
  • Do not go into the hospital or branch health clinic for documentation or treatment of minor illness. 

MODIFIED ROM  

Regardless of results, in all situations, for a full 10-days after your last contact with a confirmed case, service members must and it's recommended that everyone:
  • Only travel to and from work and no unnecessary travel within the hospital.
  • Self monitor to assess yourself for symptoms.
  • Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer (with at least 60% alcohol), if soap and water are not available.
  • Maintain social distances of 6 feet or more.  Avoid handshakes and close contact with others.  Do not prepare food for others.
  • Cover your mouth and nose with a tissue or sleeve when coughing or sneezing.  If using a tissue, throw the tissue into a lined trashcan and immediately wash your hands.
  • Clean and disinfect frequently touched objects and surfaces.  These surfaces include counters, tabletops, doorknobs, bathroom fixtures, phones, keyboards, and bedside tables.  Use household cleaning spray or wipes, according to the product label instructions. 
  • Wear a mask (No Cloth Face Coverings permitted).  If you are at work, wear a facemask for the entirety of your shift, regardless of other’s vaccination status.  Do not remove your mask when you cough or sneeze. 
  • Notify your supervisor immediately if you develop symptoms, as symptomatic members must return to isolation and may be retested.

Monitor your symptoms

(Fever/chills, cough, shortness of breath/difficulty breathing, fatigue, muscle/body aches, loss of taste or smell, headache, sore throat, congestion/runny nose, nausea/vomiting, diarrhea).
  •  Keep a daily record of all symptoms.  Take your temperature twice per day.  If any new symptoms begin, document the day.  Day 0 is the day of either your test or when symptoms started.  
  • The MHS Nurse Advice Line (800-874-2733) is available 24/7 to provide medical guidance.
  • If you need further evaluation from a healthcare provider, CALL AHEAD BEFORE SEEKING CARE and tell them you've been tested for COVID-19.
  • Even if you have no symptoms, you might be infectious.
For a medical emergency, call 911 and notify dispatch personnel that you might have COVID-19.
 

If your test is positive 

You’ll receive a phone call from health care personnel at Naval Hospital Jacksonville.
  • Continue to monitor your symptoms at home, as described above.
  • Notify your supervisor of your positive test result.  Your supervisor will make the final decision regarding your return to work. 
  • Do not return for a repeat test to clear yourself from isolation.
  • Do not go to work for 5-days after start of symptoms.  Isolate at home. 
  • You may return to work on Day 6 if your symptoms have improved and you have not had a fever for 24-hours without taking fever-reducing medications (i.e., Tylenol/Ibuprofen).  Maintain modified ROM for 5 additional days (see details above).                
  • Most people experience minor symptoms, such as fever and cough. Over-the-counter medications (that lessen symptoms of fever and cough) might help.  Get rest.                
  • If it is an emergency and you develop emergency warning signs such as difficulty breathing, persistent pain/pressure in the chest, new confusion or inability to arouse, or bluish lips or face, etc.: call 911 and get medical attention immediately.
 

 What should you expect?

•  Most people experience minor symptoms – such as fever and cough.
•  Over-the-counter medications (that lessen symptoms of fever and cough) might help.
•  Get rest.
•  Drink plenty of fluids especially water.
 

When does home isolation end?

After isolation, follow modified ROM procedures (listed above) for a full 10-days from date of positive test or symptom onset.  
  • If you test positive and have symptoms, isolate until you meet all three of these criteria :
    1. Fever-free for at least 24-hours - WITHOUT using a fever-reducing medication.
    2. Other symptoms have improved/are resolving; and
    3. At least 5-days have passed since symptoms first appeared.
  • If you test positive, but do not have symptoms - isolate until 5-days have passed since the test.
    • If you develop symptoms, you must isolate for 5-days after the onset of the symptoms.


 If your test is negative

You will not be contacted.

If you test negative for COVID-19, have no symptoms, but have close contact

If you do not have symptoms and do not have a booster and you are a close contact of a known COVID-19 positive person, then:
  • Maintain MODIFIED ROM procedures for 10-days after exposure. 
  • Notify your supervisor of the negative result; your supervisor will make the final decision regarding your return to work. 

If you test negative for COVID-19, but have symptoms

If you test negative and were tested only due to symptoms and are not a close contact of a known COVID-19 positive person:
  • Stay home and isolate until fever-free for 24-hours and resolving symptoms
  • Notify your supervisor of the negative result, your supervisor will make the final decision regarding your return to work.
  • Maintain MODIFIED ROM procedures (listed above) for 10-days after symptom onset. 
  • If your symptoms are NOT improving or are worsening, contact your healthcare provider.
A negative test result does not guarantee that you are free of illness.  Rather, you might not have sufficient virus to test positive and could still potentially be infectious.  If your symptoms get worse, you should contact your PCM for evaluation and possible retesting.

Options for care while in quarantine or isolation

  • For nurse advice or help finding urgent care, the Military Health System Nurse Advice Line is available 24/7.  Call (800) 874-2273, or video chat at: www.mhsNurseAdviceLine.com.
  • To manage your care online (book appointments, refill prescriptions, review lab results), visit the TRICARE Online Patient Portal at www.TRICAREonline.com.
  • Securely e-mail your Primary Care provider  (for non-urgent issues) at:  www.TOLsecuremessaging.com.
  • Family members and retirees can use a TRICARE network provider for urgent care without a referral.  Learn more from TRICARE East (Humana Military) at (800) 444-5445 or our TRICARE Health Benefits Advisors at (904) 542-9165, or visit https://tricare.mil/CoveredServices/IsItCovered/UrgentCare.
  • The hospital’s Emergency Room is open 24/7.  Please utilize other options for non-emergency care.

Call ahead before seeking care,  and let them know you’ve been tested for COVID-19.

  • Naval Hospital Jacksonville Primary Care Appointment Line:  904-542-4677
  • Naval Branch Health Clinic Jacksonville (for active duty):  904- 546-7094.

COVID-19 Symptoms

Symptoms:
Such as fever/chills, cough, shortness of breath/difficulty breathing, fatigue, muscle/body aches, loss of taste or smell, headache, sore throat, congestion/runny nose, nausea/vomiting, diarrhea.
Seek medical advice, if you develop symptoms and you think you’ve been exposed to COVID-19.
People who are mildly ill are able to recover at home.
 
Call ahead, before visiting your doctor:
Call the 24/7 Nurse Advice Line at (800) TRICARE (800-874-2273).  A nurse will assess your symptoms and guide you.  Open 24/7, including holidays.
Learn more:
-  U.S. Centers for Disease Control & Prevention:  www.CDC.gov/COVID19
-  TRICARE:  www.tricare.mil/coronavirus

Getting Care 

If you have COVID-like symptoms: Call ahead to the 24/7 Nurse Advice Line: (800) 874-2273.
For a medical emergency, call 911 and notify dispatch personnel that you might have COVID-19.
Don't forget to keep your family's information up-to-date in DEERS.