The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

About Us

Customer Service

Patient Relations/Advocate

Phone Number: (904) 542-9175/9413

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: (904) 542-9165

Interactive Customer Evaluation (ICE)

General Inquiries

Please call our hospital's quarterdeck at (904) 542-7300.  It is staffed 24/7.

Patient Relations

To help us enhance your care experience, please ask to speak with the Customer Relations representative in the clinic where you received care, submit an ICE comment at one of the kiosks in our facilities, submit an ICE comment online, call the CO’s Care Line at (904) 542-2273, call Patient Relations at (904) 542-9175, email Patient Relations, or stop by Patient Relations (located near our hospital’s galley).

Media Relations

Media outlets can contact Naval Hospital Jacksonville's Media Relations (PAO) by email or by phone at (904) 542-7820.

Address

Naval Hospital Jacksonville
2080 Child Street
Jacksonville, Florida  32214

 

    Don't forget to keep your family's information up-to-date in DEERS.