Pharmacy

We fill new prescriptions and refills at no cost for covered medications for.

• Tricare beneficiaries 

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can activate the prescription(s) and come back later.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD JACKSONVILLE PHARMACY
• NCPDP/NPI number: 1001510

If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
(Please note that the kiosk closes at 2 p.m. Monday-Friday to provide time to complete the tickets of those already checked in. Also, there might be a longer wait time for written prescriptions or controlled substances)

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Secure Messaging-Digital Drop Box (Fastest and Preferred)

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal- DS Logon Required. Instructions

Option 2: Call the Pharmacy

• Call (904) 542-7405 | 7406 | 1540 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.

Option 3: In Person

Go to the main pharmacy. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 4: Express Drop Box (Located at Main & Satellite Lobbies)

• Fill out the Envelope/drop off form completely. Place/attach paper prescriptions inside of envelope/form or write the name of the medication(s) if prescription(s) sent by electronic means (ERx).
• Drop envelope/form in the box located in the Pharmacy lobby. Do not place prescription bottles in the box!
• Return in 48 business hours (not including holidays or weekends) and go to the pickup location that was chosen when dropping off the prescription.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at (800)-628-7427. Then, follow the prompts to select where you want to pick up your refills.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

• Main Pharmacy ScriptCenter (Hospital, Central Tower, 1^st Floor)—Medications available for pickup 24/7 except for refrigerated medications and oversized items which are available for pickup from Window 8 between 8 a.m.-7 p.m. excluding weekends and federal holidays.
• NEX Pharmacy (NAS Jacksonville, located in parking lot of NEX)—Medications available for pickup 0800-1600 on week days excluding federal holidays. Refrigerated medications and oversized items are available for pickup at service window.

Satellite Drive-Thru

NEX Pharmacy (NAS Jacksonville, located in parking lot of NEX)—Medications available for pickup via the drive-thru from 8 a.m.-4 p.m. on week days excluding federal holidays.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in the main pharmacy lobby, or
• Pick up an envelope from the pharmacy service window, take it home, and mail them to the destruction agency.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

• A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization. 
• A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days. 
• A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.