Health Services

Same-day prescription processing is no longer available at our Satellite Pharmacy (located by NEX). 

Satellite Pharmacy will offer pick-up service for prescriptions already processed through:
· Called in refills.
· Electronically through our Pharmacy call center (904) 542-7405 | 7406 | 1540, MHS GENESIS Patient Portal.
· Previous dropped off prescriptions.
All services will be offered at our  Main Hospital Pharmacy (1st floor)
Monday - Friday,  8 a.m.– 2 p.m.
Thank you for your flexibility!

**Beginning Jan. 27, the Satellite Pharmacy will be closed on Saturdays. Please plan accordingly.


Pharmacy Wait Times

Due to MHS GENESIS transition, pharmacy wait times have increased.  The Pharmacy ticket kiosk will close at 2 p.m. Monday through Friday to ensure the team can maintain safety and quality control.  This will provide time to complete the tickets of those already in the clinic.  Current wait times have exceeded three hours.  We will post an update when we return to normal operation hours.

We are committed to patient safety and do apologize for this inconvenience.  We ask for your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.  For medications not needed within 24 hours, you may drop off prescriptions at the satellite pharmacy and they will be available for pickup within two business days.

There are Several Convenient Ways to Fill or Refill Your Prescriptions

TRICARE Pharmacy Program

Options to Activate Prescriptions

  • Express Drop Box (Located at Main & Satellite Lobbies)

    • ​Fill out the Envelope completely. Place paper prescriptions inside of envelope.
    • Drop envelope in the box located in the Pharmacy lobby. Do not place prescription bottles in the box!
    • Return in 48 business hours (not including holidays or weekends), and go to the pickup location that was chosen when dropping off the prescription.
** Medications may not be ready for pickup if prescription is:  illegible, incomplete, expired, or non-formulary.
  • ​Digital Pharmacy Drop Box (via MHS GENESIS Patient Portal - DS Logon Required) 


  • Ask your doctor to send your prescription electronically to Naval Hospital Jacksonville’s Pharmacy at : DOD JACKSONVILLE PHARMACY, NCPDP #1001510.
  • Call the Pharmacy Call Center at 904-542-7405 / 7406 / 1540 and select option 2 to speak to a pharmacy representative or online via the MHS Genesis Patient Portal, and activate your prescription. You will only have to come to the pharmacy just to pick up your medications.
Our Pharmacies
When using our hospital or branch health clinic pharmacies, you can receive up to a 90-day supply (for most medications) with no co-pay. We also offer text alerts for pick-up.


Call (800) NAV-PHAR (800-628-7427). You'll need your prescription number (on the label) and date of birth.


Call Center 

(904) 542-7405 | 7406 | 1540
Monday - Friday: 8 a.m. - 4 p.m.

Main Pharmacy (Central Tower, 1st Floor)

(904) 542-7405
Monday - Friday: 8 a.m. - 2 p.m.
ScriptCenter®: 24/7

Satellite Pharmacy (by NAS Jax NEX)

Drive-Thru: Monday - Friday: 8 a.m. - 4 p.m. (prescription pickup only)
Lobby: Monday - Friday : 8 a.m. - 4 p.m. (prescription drop off only)
ScriptCenter®: Monday - Friday: 8 a.m. - 4 p.m.

TRICARE Formulary Search Tool

See the TRICARE Formulary (list of medicines).

Points of Service


Main Pharmacy
Main Lobby: Monday - Friday: 8 a.m. - 2 p.m.
Main ScriptCenter®: 24/7
Call Center
Monday- Friday : 8 a.m. - 4 p.m.

Satellite Pharmacy (by NAS Jax NEX)*

Drive-Thru: Monday - Friday: 8 a.m. - 4 p.m. (prescription pickup only)
Lobby: Monday - Friday: 8 a.m. - 4 p.m. (prescription drop off only)
Satellite ScriptCenter®: Monday - Friday: 8 a.m. - 4 p.m.
*Same-day prescription processing is no longer available at our Satellite Pharmacy (located by NEX).


Call Center

(904) 542-7405 | 7406 | 1540

Express Scripts Patient Line
(877) 363-1303


Main Pharmacy
Central Tower, 1st Floor
Satellite Pharmacy

by NAS Jax NEX

Don't forget to keep your family's information up-to-date in DEERS.