Health Clinics

Branch Health Clinic Mayport

American Red Cross

Phone: (904) 270-4365

Appointments

Phone: (904) 270-3248

Aviation Medicine

Phone: (904) 270-4343

Behavioral Health / Mental Health

Phone: (904) 270-4280

Burial at Sea

Phone: (904) 270-4212

Case Management

Phone: (904) 270-4294 / 4341

CO's Care Line

Phone: (904) 542-2273

Customer Relations

Phone: (904) 270-4303 and ask for Customer Relations, or email.

Dental

Phone: (904) 270-4460

Emergency and Urgent Care

In an emergency, call 911 or go to your nearest Emergency Room.  (Branch Health Clinic Mayport doesn't have an E.R.)  For urgent care, call our Appointment Line or Nurse Advice Line.

Exceptional Family Member Program (EFMP)

Serves active duty families with special health and education needs.
Phone: (904) 270-4250

Family Medicine

Adults and children can be assigned to a Primary Care Manager (PCM) in Family Medicine:  (904) 270-4270 (Gray Team) / (904) 270-4220 (Orange Team) 

Family Medicine has two Medical Home Port Teams:  Gray and Orange Teams.  It is the central resource for your health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you and your family to information and support.
  • You and your PCM work together to develop a plan of care. This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.

Health Promotions

Offers individual and group classes, including:  tobacco cessation, weight management, health fitness, and nutrition.  Please stop by, call, or make an appointment.
Phone: (904) 270-5251

Immunizations

Phone: (904) 270-4305 / 5159

Laboratory

(904) 270-4302 / 4218

Lactation Nurse

Our hospital is designated "Baby Friendly" by Baby Friendly USA.  We're proud to support babies and moms.

Phone: (904) 270-4289

Medical Records

Phone: (904) 270-4242

Mental Health / Behavioral Health

Phone: (904) 270-4280

Obstetrics & Gynecology (OB / GYN)

Services include cancer screenings, contraception, prenatal care, and management of menstrual disorders.  For educational classes on pregnancy, birth, and newborns, call (904) 542-BABY (2229).
Walk-In Same-Day Contraception Clinic:  Wednesdays (7:30 – 10:30 a.m. and 1 – 3 p.m.).
Phone: (904) 270-4270 / 4209

Occupational Health

Phone: (904) 270-4346

Optometry

Phone: (904) 270-4328

Pediatrics

Children can be assigned to a Primary Care Manager (PCM) in Pediatrics:  (904) 270-4210

Pediatrics has one Medical Home Port Team:  Pink Team.  It is the central resource for your child's health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you and your family to information and support.
  • You and your PCM work together to develop a plan of care.  This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.

Periodic Health Assessment (PHA) / Pre- and Post-Deployment Health

Phone: (904) 270-4401

Pharmacy

See the TRICARE Formulary (list of medicines).  Find out more about the formulary here. View Naval Hospital Jacksonville's / Branch Health Clinic Mayport's formulary.

Pharmacy Home Delivery

Skip the trip, with medications delivered to your home.  Includes refills by mail, phone, or online; and an automatic-refill option.  Active duty have no co-pay.  For other patients, your co-pay is for a 90-day supply.  So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names.  To change your prescription to Home Delivery, visit Express Scripts, or download the Express Scripts app, or call (877) 363-1303.

Our Pharmacies

You can receive up to a 90-day supply (for most medications) with no co-pay.

Refills

Call (800) NAV-PHAR (800-628-7427), or refill online at www.TRICAREonline.com. You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.

BHC Mayport Pharmacies

Main Pharmacy:
(904) 250-6182
Monday - Friday:  7:30 a.m. - 4 p.m.

Drive-thru:
Monday - Friday:  7:30 a.m. - 3:30 p.m.

TRICARE Retail Pharmacy Network

This option provides up to a 30-day supply, with a co-pay for each 30-day supply.  (Active duty have no co-pay.)  To find out more, contact Express Scripts at (877) 363-1303 or www.express-scripts.com/TRICARE.

Physical Therapy (PT) & Occupational Therapy (OT)

Phone: (904) 270-4265

Podiatry

Phone: (904) 270-4238 (at Family Medicine)

Preventive Medicine / Environmental Health

Contact us to report concerns about insects or conditions at on-base facilities.
Phone: (904) 270-4346

Radiology

Phone: (904) 270-4223

Sick Call

Phone: (904) 270-4220

Sports Medicine

Phone: (904) 270-4265

Substance Abuse Rehabilitation Program

Phone: (904) 270-4280 / 4350

Suitability Screening

Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty.  This process should begin as soon as you receive orders.

Phone: (904) 270-4401

Nurse Advice (24/7)

Open 24/7, including federal holidays.  For clinical advice or help finding urgent care, contact the Nurse Advice Line.  Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit www.MHSNurseAdviceLine.com.

TRICARE Health Benefits Advisor (HBA)

Visit TRICARE at www.TRICARE.mil or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans.  Or contact our HBA for local issues:

(904) 270-4255

TRICARE Online Patient Portal

To manage your care online (book appointments, refill prescriptions, see lab results), visit the TRICARE Online Patient Portal at www.TRICAREonline.com.

TRICARE Online Patient Portal - Secure Email Messaging

To securely email your care team (for non-urgent issues), sign up at www.TOLsecuremessaging.com.

COVID-19 Vaccine Availability  

The CDC recommends COVID-19 vaccination for all age 5 years of age and older. FDA-approved or authorized COVID-19 vaccines currently available to all U.S. citizens and residents. Visit the CDC website for more information.
  • COVID-19 vaccines are safe, effective, and free.
  • Getting the vaccine can reduce the risk of severe disease, hospitalizations and long-term complications for COVID-19
  • For children, the vaccine can also curb community transmission and reduce disruptions to in-person learning activities.
 
To learn more, visit the CDC website to get answers to frequently asked questions, see Interim Clinical Considerations, and bust myths about vaccines.

Getting the COVID-19 Vaccine

To find all COVID-19 vaccine sites in Florida, visit:  www.floridahealth.gov
To find all COVID-19 vaccine sites in Georgia, visit:  https://dph.georgia.gov/covid-vaccine
Monroe County Dept. of Health (Key West, FL):  (866) 779-6121 or email COVID-19@flhealth.gov.
Dougherty County Dept. of Health (Albany, GA):   (229) 352-6567
Coastal Health District (Kings Bay, GA):  https://covid19.gachd.org/vaccine 
 

DOD COVID-19 Vaccine Service Member Mandate

COVID-19 vaccines are required for all members of the armed forces on active duty or in the Reserve or Guard components, including pregnant service members, according to DOD. Each service decides their own deadline for vaccination.
 
  • If you’re a service member and have received a COVID-19 vaccine from a non-DOD provider, make sure to update your medical records.
  • If you haven’t received your COVID vaccine yet, schedule your vaccine as soon as possible.
  • Find a DOD COVID Vaccine Location near you.
 If you have questions about the COVID-19 vaccine mandate, contact your unit commander.

 

COVID-19 Vaccine for Children ages 6 months through 17 years

The CDC recommended all children 6 months and older receive the COVID-19 vaccine.

  •  If you’re unsure if the vaccine is right for your child, we recommend discussing your child’s medical conditions, including prior reaction to vaccines, with a medical provider.
  • For some immunocompromised children, a third primary series/additional dose is recommended.
  • For more information, visit the CDC’s COVID-19 Vaccines for Children and Teens webpage.

Booster Dose

The CDC recommends everyone 12 years and older receive a booster dose 5 months after completing the primary series of the COVID-19 vaccine.
  • People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
  • Children 12 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
  • If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.
CDC has also expanded eligibility for an additional (second) booster dose for certain individuals who may be at higher risk of severe outcomes from COVID-19:
  • People aged 50 years and older, or have a weakened immune system may receive a second mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) booster dose, 4 months after the first booster dose.
  • Individuals aged 18 years and older who received the Johnson & Johnson/Janssen vaccine may a second booster dose of either mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) vaccine.

Concerns about the vaccine?

Speak with a Vaccine Expert. You may contact the DHA-Immunization Healthcare Support Center at 1-877-GET-VACC (1-877-438-8222) option 1 or Defense Switch Network (DSN) 761-4245, option 1, if you have questions about the vaccines or about an adverse event following vaccination.
Visit the CDC Website for current COVID-19 booster guidance.
Visit the TRICARE website for information about the COVID-19 vaccine.

MHS GENESIS is coming, September 22!

On  September 22, the Department of Defense's new electronic health record, MHS GENESIS, will go live at Naval Branch Health Clinic Mayport. The MHS GENESIS Patient Portal will replace TRICARE Online Patient Portal and Secure Email Messaging. 
 

What is MHS GENESIS?

MHS GENESIS provides you and your care team enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. 

Learn More about MHS GENESIS
 

What is the MHS GENESIS Patient Portal?

The MHS GENESIS Patient Portal is a secure web site that lets you access your health information 24/7.
In the MHS GENESIS Patient Portal, you can:
  • View your health information
  • Request appointments
  • eVisit
  • Request prescription renewals
  • View notes from your clinical visits and lab/test results
 

Accessing the MHS GENESIS Patient Portal

If you have a current TRICARE Online account, it will migrate to MHS GENESIS. No action is necessary from you.

Establishing a DS LOGON and accessing the MHS GENESIS Patient Portal

 To create and then access the MHS GENESIS Patient Portal, visit https://patientportal.mhsgenesis.health.mil
  • If you do not have a common access card (CAC) or a MyPay account, you will need to create a DS Logon account to access the MHS GENESIS Patient Portal https://patientportal.mhsgenesis.health.mil.
  • To ensure MHS GENESIS can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. You will be provided 3 minutes to complete a 4-question quiz to verify your identity. Responses may include providing your DoD ID number (found on your military ID Card), and some personal information including financial questions, past addresses, etc.
  • You will create your MHS GENESIS Patient Portal password in the online registration process. A new password will need to be created every 180 days.
  • Active duty military and families will need to keep your TRICARE Online accounts. When you PCS from Marine your new duty station's military hospital or clinic may not be using MHS GENESIS yet.
 For questions regarding DS Logon Note: When using a non-Department of Defense (DoD) computer, you may receive an error message. Click “Proceed” or “Continue” to access the MHS GENESIS Patient Portal. Although you receive the error message, your MHS GENESIS Patient Portal is secure.
 

What happens next?

Appointment availability from August through October may be affected, and appointment times may increase as NBHC Mayport's health care providers adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS.

Warrior Navigation & Assistance Program (WNAP)

Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating.  Call (888) 4GO-WNAP (888-446-9627), visit: www.humanamilitary.com/beneficiary/plans-and-programs/wnap/, or email: wnap@humana.com.

Wounded Warrior - Safe Harbor

Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families.  Visit:  www.navywoundedwarrior.com or call (904) 542-9581.

Contact Us

Appointments

(904) 270-3248

Phone

(904) 270-4303

Location

Aboard NS Mayport
Building 2104
2104 Massey Ave.
Jacksonville, FL 32228

MHS Video Connect

Need to see a doctor but you can’t get to the clinic?  Use MHS Video Connect! MHS Video Connect is a secure, live video connection to your military provider here at Naval Hospital Jacksonville.

All you need to use MHS Video Connect is the following:

  • An email account so your provider can send you a link to join the virtual treatment room for your appointment.
  • Any web-enabled device with a camera, microphone, and speakers (computer, tablet, or smartphone) with internet access.

How it Works

Schedule Your Video Visit

Call our appointment lines to schedule a live-video appointment with your provider using any web-enabled device (computer, tablet or smartphone) with a camera, microphone.
 

We’ll send you an email confirmation with a link to your appointment.

On the Day of Your Video Visit

  • Open the email with the link to your appointment
  • Click the link or copy and paste it into your web browser
  • Join a few minutes early to meet with your provider
  • Enter all required information, including your current physical location, in case you need emergency services during your video visit
  • Make sure your microphone, camera, and audio are turned on before you click “Start”
Wait until your care team arrives, and discuss your health needs with your doctor. Once the visit is finished, click “Disconnect” to exit your virtual visit.

Tip:  The current versions of Google Chrome or Safari work the best.
To learn more about MHS Video Connect visit Health.mil/MHSVideoConnect.
Don't forget to keep your family's information up-to-date in DEERS.