Health Services

Other

Other services and programs include:
  
Care Eligibility: (904) 542-7584.
 
Chaplain: (904) 542-7739 / 7691 / 7796; Hospital Central Tower, 2nd Floor.
 
Collections: (904) 542-7684 / 9776; Hospital Central Tower, 1st Floor.
 
CO’s Care Line:  (904) 542-2273
 
Decedent Affairs: (904) 542-7584 ;Hospital Central Tower, 2nd Floor, Room 2006.
 
Exceptional Family Member Program (EFMP): 
Serves active duty families with special health and education needs.
(904) 542-7348; at Branch Health Clinic Jacksonville.
 
Fraud, Waste & Resource Abuse Hotline: (904) 542-7727.
 
Health Care Resolutions:  Office (904) 542-7009, Cell (904) 508-5290; Hospital Central Tower, 4th Floor.
 
Information: (904) 542-7300 (Option 3).
 
Interpreters / Language Line: (904) 542-7300 (ask for the OOD)
 
Legal Counsel: (904) 542-7816; Hospital Central Tower, 2nd Floor
 
Medical Records:
Inpatient:  (904) 542-7425
Outpatient:  (904) 542-7581 | Fax:  (904) 542-7281
Hospital East Annex, 1st Floor.

Ombudsman:(904)-517-3252
OmbudsmanNASJAXHospital@gmail.com 
 
Patient Relations: (904) 542-9175 / 9413 or email; Hospital Central Tower, 1st Floor (by TRICARE Health Benefits Advisors).
 
Patient - Family Partnership Council: (904) 542-9175
 
Pet Visitation Program: (904) 542-7635; Hospital Central Tower, 2nd Floor (at American Red Cross).
 
Quarterdeck: (904) 542-7300 (Option 3); Hospital Central Tower, 1st Floor.
 
Security: (904) 542-7545; Hospital Central Tower, 1st Floor.
 
Travel (Patient Travel):  (904) 542-7558; Hospital Central Tower, 2nd Floor, Room 2013.
Don't forget to keep your family's information up-to-date in DEERS.