Health Clinics

Branch Health Clinic Jacksonville

MHS GENESIS is coming, September 22!

On  September 22, the Department of Defense's new electronic health record, MHS GENESIS, will go live at Naval Branch Health Clinic Jacksonville. The MHS GENESIS Patient Portal will replace TRICARE Online Patient Portal and Secure Email Messaging. 
 

What is MHS GENESIS?

MHS GENESIS provides you and your care team enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. 

Learn More about MHS GENESIS
 

What is the MHS GENESIS Patient Portal?

The MHS GENESIS Patient Portal is a secure web site that lets you access your health information 24/7.
In the MHS GENESIS Patient Portal, you can:
  • View your health information
  • Request appointments
  • eVisit
  • Request prescription renewals
  • View notes from your clinical visits and lab/test results
 

Accessing the MHS GENESIS Patient Portal

If you have a current TRICARE Online account, it will migrate to MHS GENESIS. No action is necessary from you.

Establishing a DS LOGON and accessing the MHS GENESIS Patient Portal

 To create and then access the MHS GENESIS Patient Portal, visit https://patientportal.mhsgenesis.health.mil
  • If you do not have a common access card (CAC) or a MyPay account, you will need to create a DS Logon account to access the MHS GENESIS Patient Portal https://patientportal.mhsgenesis.health.mil.
  • To ensure MHS GENESIS can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. You will be provided 3 minutes to complete a 4-question quiz to verify your identity. Responses may include providing your DoD ID number (found on your military ID Card), and some personal information including financial questions, past addresses, etc.
  • You will create your MHS GENESIS Patient Portal password in the online registration process. A new password will need to be created every 180 days.
  • Active duty military and families will need to keep your TRICARE Online accounts. When you PCS from Marine your new duty station's military hospital or clinic may not be using MHS GENESIS yet.
 For questions regarding DS Logon Note: When using a non-Department of Defense (DoD) computer, you may receive an error message. Click “Proceed” or “Continue” to access the MHS GENESIS Patient Portal. Although you receive the error message, your MHS GENESIS Patient Portal is secure.
 

What happens next?

Appointment availability from August through October may be affected, and appointment times may increase as NBHC Jacksonville's health care providers adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS.

Appointments

(904) 542-3500 (option 2)
(904) 546-7094

Aviation Medicine:

Appointment Line:  (904) 546-7130

Front Desk:  (904) 546-7097

Behavioral Health / Mental Health:

(904) 546-7099 / 7110 (Deployment Health Center)

Case Management:

(904) 546-7069

CO’s Care Line:

(904) 542-2273

Customer Relations:

(904) 546-7094 and ask for Customer Relations, or email.

Dental:

(904) 546-7100 / 7101 / 7102

Deployment Health Center:

Provides pre- and post-deployment services for all branches of active duty, active reserve, and National Guard (and families) across Florida and Georgia.  Also offers operational stress classes; individual, couples, and group treatment; and briefs and interventions for operational commands.

(904) 546-7099 / 7110

Emergency & Urgent Care:

In an emergency, call 911 or go to your nearest Emergency Room
(Branch Health Clinic Jacksonville doesn't have an E.R.; but Naval Hospital Jacksonville has an E.R. that's open 24/7.)  For urgent care, call our Appointment Line or Nurse Advice Line.

Exceptional Family Member Program (EFMP):

Serves active duty families with special health and education needs.

(904) 542-7348

Health Promotions / Wellness Center:

Offers individual and group classes, including:  tobacco cessation, weight management, health fitness, and nutrition. 

Hospital Building 867 (next to NAS Jacksonville Fitness Center)

(904) 542-5292

Immunizations:

(904) 546-7050

Laboratory:

(904) 546-7131 / 7104

Lactation Pod:

Breastfeeding is welcome at all of our facilities.  In addition, we offer a lactation pod that is accessible to strollers and wheelchairs. 

Medical Records:

(904) 546-7108 / 7109

Mental Health / Behavioral Health: 

(904) 546-7099 / 7110 (Deployment Health Center)

Occupational Health:

(904) 546-7113

Operational Forces Medical Liaison:

Serves as the primary point-of-contact for operational commands. Tracks inpatients and intensive outpatients until the service member is returned to their unit.
Hospital Central Tower, 2nd Floor, Room 2013A
(904) 542-9256
DSN: 942-9256
Cell: (904) 314-9235
 
Email (for program management, logistics, administrative support issues):
usn.jacksonville.navhospjaxfl.list.fleet-liaison@mail.mil
 
Email (for medical providers):
usn.jacksonville.navhospjaxfl.list.fleet-liaison-medical-officer@mail.mil

Optometry:

(904) 546-7129

Periodic Health Assessment (PHA) / Pre- and Post-Deployment Health

Appointments:  (904) 546-7051/7052

Pharmacy:

See the TRICARE Formulary (list of medicines).  Find out more about the formulary here. View Naval Hospital Jacksonville's / Branch Health Clinic Jacksonville's formulary.

Pharmacy Home Delivery:

Skip the trip, with medications delivered to your home.  Includes refills by mail, phone, or online; and an automatic-refill option.  Active duty have no co-pay.  For other patients, your co-pay is for a 90-day supply.  So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names.  To change your prescription to Home Delivery, visit Express Scripts, or download the Express Scripts app, or call (877) 363-1303.

Our Pharmacies:

You can receive up to a 90-day supply (for most medications) with no co-pay.

Refills:

Call (800) NAV-PHAR (800-628-7427), or refill online at www.TRICAREonline.com.  You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.

BHC Jax Pharmacy:

(904) 546-7186 (Active Duty only)

Satellite Pharmacy (by NAS Jax NEX):

Pick up refills, and new prescriptions from TRICARE network providers here.  (904) 542-1540

Lobby:
Monday - Friday: 8 a.m. - 4 p.m.
Drive-Thru:
Monday - Friday: 8 a.m. - 4 p.m.
Saturday: 8 a.m. - 3 p.m.

TRICARE Retail Pharmacy Network

This option provides up to a 30-day supply, with a co-pay for each 30-day supply.  (Active duty have no co-pay.)  To find out more, contact Express Scripts at (877) 363-1303 or www.express-scripts.com/TRICARE.

Pre- and Post-Deployment Health:

(904) 546-7047

Preventive Medicine / Environmental Health:

Contact us to report concerns about insects or conditions at on-base facilities:

(904) 546-7024 / 7027

Primary Care:

Active duty are assigned to a Primary Care Manager (PCM) in Primary Care:  (904) 542-3500, option 2.

Primary Care has one Medical Home Port Team:  Silver Team.  It is the central resource for your health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you to information and support.
  • You and your PCM work together to develop a plan of care.  This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.

Radiology:

(904) 546-7112

Sick Call:

(904) 546-7094 / 7095 / 7107

Substance Abuse Rehabilitation Program:

(904) 546-6302

Suitability Screening:

Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty.  This process should begin as soon as you receive orders.

(904) 546-7004

Nurse Advice (24/7):

Open 24/7, including federal holidays. For clinical advice or help finding urgent care, contact the Nurse Advice Line.  Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit www.MHSNurseAdviceLine.com.

TRICARE Retail Pharmacy Network:

This option provides up to a 30-day supply, with a co-pay for each 30-day supply.  (Active duty have no co-pay.)  To find out more, contact Express Scripts at (877) 363-1303 or www.express-scripts.com/TRICARE.

TRICARE Health Benefits Advisor (HBA):

Visit TRICARE at www.TRICARE.mil or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans.  Or contact our HBA for local issues:  Hospital Central Tower, 1st Floor, by our galley:

(904) 542-9165

TRICARE Online Patient Portal:

To manage your care online (book appointments, refill prescriptions, see lab results), visit the TRICARE Online Patient Portal at www.TRICAREonline.com.

TRICARE Online Patient Portal - Secure Email Messaging:

To securely email your care team (for non-urgent issues), sign up at www.TOLsecuremessaging.com.

COVID-19 Vaccine Availability  

The CDC recommends COVID-19 vaccination for everyone 6 months and older. FDA-approved or authorized COVID-19 vaccines currently available to all U.S. citizens and residents. Visit the CDC website for more information.
  • COVID-19 vaccines are safe, effective, and free.
  • Getting the vaccine can reduce the risk of severe disease, hospitalizations and long-term complications for COVID-19
  • For children, the vaccine can also curb community transmission and reduce disruptions to in-person learning activities.
 
To learn more, visit the CDC website to get answers to frequently asked questions, see Interim Clinical Considerations, and bust myths about vaccines.

Getting the COVID-19 Vaccine

To find all COVID-19 vaccine sites in Florida, visit:  www.floridahealth.gov
 

DOD COVID-19 Vaccine Service Member Mandate

COVID-19 vaccines are required for all members of the armed forces on active duty or in the Reserve or Guard components, including pregnant service members, according to DOD. Each service decides their own deadline for vaccination.
  • If you’re a service member and have received a COVID-19 vaccine from a non-DOD provider, make sure to update your medical records.
  • If you haven’t received your COVID vaccine yet, schedule your vaccine as soon as possible.
  • Find a DOD COVID Vaccine Location near you.
 If you have questions about the COVID-19 vaccine mandate, contact your unit commander.

COVID-19 Vaccine for Children ages 6 months through 17 years
The CDC recommended all children 6 months and older receive the COVID-19 vaccine.
 

  • If you’re unsure if the vaccine is right for your child, we recommend discussing your child’s medical conditions, including prior reaction to vaccines, with a medical provider.
  • For some immunocompromised children, a third primary series/additional dose is recommended.
  • For more information, visit the CDC’s COVID-19 Vaccines for Children and Teens webpage.
Booster Dose
The CDC recommends everyone 12 years and older receive a booster dose 5 months after completing the primary series of the COVID-19 vaccine.
  • People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
  • Children 12 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
  • If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.
CDC has also expanded eligibility for an additional (second) booster dose for certain individuals who may be at higher risk of severe outcomes from COVID-19:
  • People aged 50 years and older, or have a weakened immune system may receive a second mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) booster dose, 4 months after the first booster dose.
  • Individuals aged 18 years and older who received the Johnson & Johnson/Janssen vaccine may a second booster dose of either mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) vaccine.

Concerns about the vaccine?

Speak with a Vaccine Expert. You may contact the DHA-Immunization Healthcare Support Center at 1-877-GET-VACC (1-877-438-8222) option 1 or Defense Switch Network (DSN) 761-4245, option 1, if you have questions about the vaccines or about an adverse event following vaccination.
Visit the CDC Website for current COVID-19 booster guidance.
Visit the TRICARE website for information about the COVID-19 vaccine.

Warrior Navigation & Assistance Program (WNAP):

Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating.  Call (888) 4GO-WNAP (888-446-9627), visit:  www.humanamilitary.com/beneficiary/plans-and-programs/wnap/, or email:  wnap@humana.com.

 

Wounded Warrior - Safe Harbor: 

Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families.  Visit:  www.navywoundedwarrior.com or call (904) 542-9581.

Contact Us

Appointments:

(904) 546-7094

Phone

(904) 546-7094

Location

Aboard NAS Jacksonville

Building 964 (corner of Enterprise Ave., Ajax St. and Birmingham Ave.)
Jacksonville, FL. 32214

Making COVID-19 Vaccine Appointments

Online

DHA Appointing Portal

Location

Naval Hospital Jacksonville | Immunization Clinic 
Appointment required.

MHS Video Connect

Need to see a doctor but you can’t get to the clinic?  Use MHS Video Connect! MHS Video Connect is a secure, live video connection to your military provider here at Naval Hospital Jacksonville.

All you need to use MHS Video Connect is the following:

  • An email account so your provider can send you a link to join the virtual treatment room for your appointment.
  • Any web-enabled device with a camera, microphone, and speakers (computer, tablet, or smartphone) with internet access.

How it Works

Schedule Your Video Visit

Call our appointment lines to schedule a live-video appointment with your provider using any web-enabled device (computer, tablet or smartphone) with a camera, microphone.

We’ll send you an email confirmation with a link to your appointment.

On the Day of Your Visit

  • Open the email with the link to your appointment
  • Click the link or copy and paste it into your web browser
  • Join a few minutes early to meet with your provider
  • Enter all required information, including your current physical location, in case you need emergency services during your video visit
  • Make sure your microphone, camera, and audio are turned on before you click “Start”
Wait until your care team arrives, and discuss your health needs with your doctor. Once the visit is finished, click “Disconnect” to exit your virtual visit.

Tip:  The current versions of Google Chrome or Safari work the best.
To learn more about MHS Video Connect visit Health.mil/MHSVideoConnect.
Don't forget to keep your family's information up-to-date in DEERS.