About Us

Customer Service

Patient Relations/Advocate

Phone Number: (904) 542-9165

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: (904) 542-9165

Interactive Customer Evaluation (ICE)

General Inquiries

Please call our hospital's quarterdeck at (904) 542-7300.  It is staffed 24/7.

Patient Relations

To help us enhance your care experience, please ask to speak with the Customer Relations representative in the clinic where you received care, submit an ICE comment at one of the kiosks in our facilities, submit an ICE comment online, call the CO’s Care Line at (904) 542-2273, call Patient Relations at (904) 542-9175, email Patient Relations, or stop by Patient Relations (located near our hospital’s galley).

Media Relations

Media outlets can contact Naval Hospital Jacksonville's Media Relations (PAO) by email or by phone at (904) 542-7820.


Naval Hospital Jacksonville
2080 Child Street
Jacksonville, Florida  32214


    Don't forget to keep your family's information up-to-date in DEERS.