Patient Resources

Patient Relations

Customer Relations

To help us enhance your care experience, please ask to speak with the Customer Relations representative in the clinic where you received care; submit an ICE comment at one of the kiosks in our facilities; submit an ICE comment online; call the CO’s Care Line at (904) 542-2273; call Patient Relations at (904) 542-9175; or stop by Patient Relations at our hospital (located near our galley).  For Customer Relations at each Branch Health Clinic, see the “Clinics” tab.
(904) 542-9175 / 9413 or email Patient Relations
Hospital Central Tower, 1st Floor (near Galley)

Health Care Resolutions

Healthcare Resolutions supports patients and providers with: resolving complex health care issues and unexpected outcomes; promoting patient – provider partnership in the delivery of care; and integration of patient, family, and provider input in process improvement.  Serves the hospital and all branch health clinics.
Office:  (904) 542-7009
Cell:  (904) 400-2728
Hospital Central Tower, 4th Floor, Room 4030

Patient – Family Partnership Council

Please join us!  Work together with us to channel feedback to hospital leadership about quality, patient-centered care.  The time commitment is one hour per month.  Contact Patient Relations at (904) 542-9175 or via email.
Don't forget to keep your family's information up-to-date in DEERS.