Health Services

Case Management

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Contact Us


Lead Case Manager (in the TRICARE office)

(904) 542-9334

Behavioral Health / Mental Health

(904) 370-0947

Catastrophic Active Duty and ER
(904) 250-6384
Exceptional Family Member

(904) 542-7348

Family Medicine
(904) 542-7947/9947
Internal Medicine
(904) 542-7539
(904) 542-7432/9567
Social Services / Discharge
(904) 542-7354
Wounded Warrior / Safe Harbor
(904) 542-9581

Office Core Hours: 7 a.m.-4 p.m.

Don't forget to keep your family's information up-to-date in DEERS.