Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Volunteers

If you're interested in volunteering with us, please register with the American Red Cross.

Our volunteer offices:

  • Hospital: (904) 542-7824

  • BHC Mayport: (904) 246-1395

American Red Cross volunteer opportunities at our facilities (for U.S. citizens age 18 and up):

  • General volunteers

  • Office volunteers

  • Professional medical / dental clinical personnel

Don't forget to keep your family's information up-to-date in DEERS.