Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Secure Messaging

How do patients access Patient Portal Messaging?
1. Account: MHS Genesis Patient Portal
2. Credentials: DS Logon Access account or CAC
3. Link/ Internet: https://my.mhsgenesis.health.mil
4. Messaging: Messaging Tab at the top of the screen OR click the blue Send a Message button

 

Don't forget to keep your family's information up-to-date in DEERS.