Targeted Care Program FAQs
What is Targeted Care?
Targeted Care matches those seeking care to the appropriate support. Examples of support include making an appointment with a Specialty Behavioral Health care provider or a Primary Care Behavioral Health Consultant, or connecting them to non-medical support such as Military and Family Life Counselors, Chaplains, Military OneSource,
ect.
If you are vectored into Specialty Behavioral Health care, you may attend group therapy sessions to meet your needs. Individual therapy within Behavioral Health is also an option.
What is Vectoring?
Vectoring is a preliminary evaluation to match an individual’s needs with the right resource. You can call or visit a Specialty Behavioral Health Clinic and a technician will begin the Vectoring process.
What is the purpose of Targeted Care?
Targeted Care allows providers to more efficiently use existing mental health resources to meet current demands. With Targeted Care, you will be connected to the most appropriate resource to support your needs. It will allow you to have the most effective course of care.
What is the benefit of Targeted Care over the current process?
Targeted Care helps coordinate all installation resources. This increases access to care, reduces the time spent waiting for initial and follow-up mental health appointments, and increases readiness.
What is the goal of the Targeted Care Pilot?
The goal of the Targeted Care Pilot is to:
- increase access to care
- reduce wait times, and
- Increase readiness by offering you the best resource to match your needs.
What is the Continuum of Care?
The Continuum of Care is a scale that matches your stress/distress level with the appropriate resources and care for you. The Continuum identifies distress level in individuals and matches levels to the appropriate resource for the individual's needs.
What is the DHA Targeted Care Pilot?
The DHA Targeted Care Pilot will include 10 pilot sites that will deploy Targeted Care within their Behavioral Health Clinics by the end of April 2023.
When does the pilot end?
The pilot ends October 2023.
What happens after the pilot ends?
Six months after the pilot ends, initial results will be analyzed and used to refine the program. At that time DHA will also decide if the program is ready to be rolled out to all MTFs.
What makes the Targeted Care process different from the current process?
The current process primarily focuses on Specialty Behavioral Health as the resource to handle ALL mental health needs, including those that can be addressed through prevention and other non-clinical resources. Targeted Care synchronizes and expands the number of resources available (clinical and non-clinical) to address your needs. It better aligns the resource to your needs and optimally utilizes resources to address various levels of distress across a continuum of care.
What changes can I expect as a beneficiary who uses an MTF participating in the Targeted Care Pilot?
When contacting the Behavioral Health Clinic, you will work with a technician who will listen to your concerns and match them to the best resource to meet their care needs. Providers will be working closely with the technicians to ensure you get to the right resource. If the Clinic is deemed to be the best place to meet your needs, you will be scheduled with an intake appt.
What changes should I expect at the Behavioral Health Clinic if I don’t use one of the MTFs participating in the pilot?
You should expect no changes to the current process at your MTF clinic.
What kind of professionals will be working with me to get me the appropriate care?
Behavioral Health Clinics participating in the pilot will be staffed by Licensed Psychologists, Licensed Clinical Social Workers, and Licensed Professional Counselors
What mental health services can I get within my Primary Care Setting?
- Primary Care Behavioral Health Consultants (BHCs) are licensed psychologists, social workers, or professional counselors available in many primary care clinics to address behavioral health concerns
- BHCs treat behavioral health conditions by providing skills that you can practice at home to reduce symptoms and improve daily functioning
Do I need a referral to be seen by a Behavioral Health Consultant (BHC)?
No. You do not need a referral to be seen by a BHC.
How can I make an appointment with a Behavioral Health Consultant (BHC)?
Contact your Primary Care clinic to make an appt with your Behavioral Health Consultant.
What if I just want to be seen by a specialty care provider, not another resource?
No one who wants specialty care will be turned away or denied. . You will be able to schedule an appointment with the next available specialty care provider.