Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Other

Other services and programs include:
  
Care Eligibility: (904) 542-7584.
 
Chaplain: (904) 542-7739 / 7691 / 7796; Hospital Central Tower, 2nd Floor.
 
Collections: (904) 542-7684 / 9776; Hospital Central Tower, 1st Floor.
 
CO’s Care Line:  (904) 542-2273
 
Decedent Affairs: (904) 542-7584 ;Hospital Central Tower, 2nd Floor, Room 2006.
 
Exceptional Family Member Program (EFMP): 
Serves active duty families with special health and education needs.
(904) 542-7348; at Branch Health Clinic Jacksonville.
 
Fraud, Waste & Resource Abuse Hotline: (904) 542-7727.
 
Health Care Resolutions:  Office (904) 542-7009, Cell (904) 508-5290; Hospital Central Tower, 4th Floor.
 
Information: (904) 542-7300 (Option 3).
 
Interpreters / Language Line: (904) 542-7300 (ask for the OOD)
 
Legal Counsel: (904) 542-7816; Hospital Central Tower, 2nd Floor
 
Medical Records:
Inpatient:  (904) 542-7425
Outpatient:  (904) 542-7581 | Fax:  (904) 542-7281
Hospital East Annex, 1st Floor.

Ombudsman:(904)-517-3252
OmbudsmanNASJAXHospital@gmail.com 
 
Patient Relations: (904) 542-9175 / 9413 or email; Hospital Central Tower, 1st Floor (by TRICARE Health Benefits Advisors).
 
Patient - Family Partnership Council: (904) 542-9175
 
Pet Visitation Program: (904) 542-7635; Hospital Central Tower, 2nd Floor (at American Red Cross).
 
Quarterdeck: (904) 542-7300 (Option 3); Hospital Central Tower, 1st Floor.
 
Security: (904) 542-7545; Hospital Central Tower, 1st Floor.
 
Travel (Patient Travel):  (904) 542-7558; Hospital Central Tower, 2nd Floor, Room 2013.
Don't forget to keep your family's information up-to-date in DEERS.