The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Health Services

Other

Other services and programs include:
  
Care Eligibility: (904) 542-7584.
 
Chaplain: (904) 542-7739 / 7691 / 7796; Hospital Central Tower, 2nd Floor.
 
Collections: (904) 542-7684 / 9776; Hospital Central Tower, 1st Floor.
 
CO’s Care Line:  (904) 542-2273
 
Decedent Affairs: (904) 542-7584 ;Hospital Central Tower, 2nd Floor, Room 2006.
 
Exceptional Family Member Program (EFMP): 
Serves active duty families with special health and education needs.
(904) 542-7348; at Branch Health Clinic Jacksonville.
 
Fraud, Waste & Resource Abuse Hotline: (904) 542-7727.
 
Health Care Resolutions:  Office (904) 542-7009, Cell (904) 508-5290; Hospital Central Tower, 4th Floor.
 
Information: (904) 542-7300 (Option 3).
 
Interpreters / Language Line: (904) 542-7300 (ask for the OOD)
 
Legal Counsel: (904) 542-7816; Hospital Central Tower, 2nd Floor
 
Medical Records:
Inpatient:  (904) 542-7425
Outpatient:  (904) 542-7581 | Fax:  (904) 542-7281
Hospital East Annex, 1st Floor.

Ombudsman:(904)-517-3252
OmbudsmanNASJAXHospital@gmail.com 
 
Patient Relations: (904) 542-9175 / 9413 or email; Hospital Central Tower, 1st Floor (by TRICARE Health Benefits Advisors).
 
Patient - Family Partnership Council: (904) 542-9175
 
Pet Visitation Program: (904) 542-7635; Hospital Central Tower, 2nd Floor (at American Red Cross).
 
Quarterdeck: (904) 542-7300 (Option 3); Hospital Central Tower, 1st Floor.
 
Security: (904) 542-7545; Hospital Central Tower, 1st Floor.
 
Travel (Patient Travel):  (904) 542-7558; Hospital Central Tower, 2nd Floor, Room 2013.
Don't forget to keep your family's information up-to-date in DEERS.