Appointments
(305) 293-4834 / 4851
Aviation Medicine
Phone: (305) 293-4851
Behavioral Health / Mental Health
See your Primary Care Manager (PCM) for care or a referral to care.
Case Management
Coordinates care for patients with multiple, complex or catastrophic conditions. This includes deployment help for military personnel and their families.
(305) 293-4854
CO’s Care Line
(904) 542-2273
Customer Relations
(305) 293-4834 and ask for Customer Relations, or email.
Dental
(305) 293-4818
Emergency & Urgent Care
In an emergency, call 911 or go to your nearest Emergency Room (Branch Health Clinic Key West doesn't have an E.R.). For urgent care, call our Appointment Line or
Nurse Advice Line.
Exceptional Family Member Program (EFMP)
Serves active duty families with special health and education needs.
Phone: (305) 293-3891
Family Medicine
Adults and children can be assigned to a Primary Care Manager (PCM) in Family Medicine: (305) 293-4834 / 4850
Family Medicine has a Medical Home Port Team: Gold Team. It is the central resource for your health needs: urgent, preventive, and routine.
- Our team partners with you.
- You can choose your PCM.
- We work with you to coordinate care (including specialty care).
- We connect you and your family to information and support.
- You and your PCM work together to develop a plan of care. This includes:
- tests and treatment;
- short-and long-term goals.
- A second opinion is available in our clinic.
For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.
Health Promotions
Offers individual and group classes, including: tobacco cessation, weight management, health fitness, and nutrition. Please stop by, call, or make an appointment.
Phone: (305) 293-3857
Immunizations
Phone: (305) 293-3929 / 4834
Laboratory
Phone: (305) 293-3913
Medical Records
Phone: (305) 293-4833 / 3957 / 3958
Obstetrics & Gynecology (OB / GYN)
Services available at Family Medicine.
Phone: (305) 293-4834 / 4850
Occupational Health
Phone: (305) 293-4848
Optometry
Phone: (305) 293-4849 / 4851
Periodic Health Assessment (PHA) / Pre- and Post-Deployment Health
Phone: (305) 293-4851
Pharmacy
See the TRICARE Formulary (list of medicines). Find out more about the formulary here. View Naval Hospital Jacksonville's / Branch Health Clinic Key West's formulary.
Pharmacy Home Delivery
Skip the trip, with medications delivered to your home. Includes refills by mail, phone, or online; and an automatic-refill option. Active duty have no co-pay. For other patients, your co-pay is for a 90-day supply. So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names. To change your prescription to Home Delivery, visit Express Scripts, or download the Express Scripts app, or call (877) 363-1303.
Our Pharmacy
You can receive up to a 90-day supply (for most medications) with no co-pay.
Refills
Call (800) NAV-PHAR (800-628-7427), or refill online at MHS GENESIS. You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.
BHC Key West Pharmacy
(305) 293-3915
Monday - Friday: 8 a.m. - 4:30 p.m.
TRICARE Retail Pharmacy Network
This option provides up to a 30-day supply, with a co-pay for each 30-day supply. (Active duty have no co-pay.) To find out more, contact Express Scripts at (877) 363-1303 or www.express-scripts.com/TRICARE.
Preventive Medicine / Environmental Health
Contact us to report concerns about insects or conditions at on-base facilities.
(305) 293-3899 / 3925
Radiology
(305) 293-3908 / 3909
Sick Call
(305) 293-4834
Substance Abuse Rehabilitation Program
Phone: (305) 293-3857 / 4855 / 3926
Suitability Screening
Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty. This process should begin as soon as you receive orders.
Phone: (305) 293-3891
Nurse Advice (24/7)
Open 24/7, including federal holidays. For clinical advice or help finding urgent care, contact the Nurse Advice Line. Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit www.MHSNurseAdviceLine.com.
TRICARE Health Benefits Advisor (HBA)
Visit TRICARE at www.TRICARE.mil or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans. Or contact our HBA for local issues:
(305) 293-4543
MHS GENESIS Patient Portal
To manage your care online (book appointments, refill prescriptions, see lab results), visit the MHS GENESIS Patient Portal.
MHS GENESIS - Secure Email Messaging
To securely email your care team (for non-urgent issues), sign up at MHS GENESIS.
COVID-19 Vaccine Availability
The CDC recommends everyone 5 years and older receive a booster dose 5 months after completing the primary series of the COVID-19 vaccine, if eligible.
- People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
- Children 5 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
- If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.
To learn more, visit the CDC website to get answers to
frequently asked questions, see
Interim Clinical Considerations, and
bust myths about vaccines.
Getting the COVID-19 Vaccine
To find all COVID-19 vaccine sites in Florida, visit:
www.floridahealth.gov
Monroe County Dept. of Health (Key West, FL): (866) 779-6121 or email
COVID-19@flhealth.gov.
DOD COVID-19 Vaccine Service Member Mandate
COVID-19 vaccines are required for all members of the armed forces on active duty or in the Reserve or Guard components, including pregnant service members, according to DOD. Each service decides their own deadline for vaccination.
- If you’re a service member and have received a COVID-19 vaccine from a non-DOD provider, make sure to update your medical records.
- If you haven’t received your COVID vaccine yet, schedule your vaccine as soon as possible.
- Find a DOD COVID Vaccine Location near you.
If you have questions about the COVID-19 vaccine mandate, contact your unit commander.
COVID-19 Vaccine for Children ages 6 months through 17 years
- The CDC recommended all children 6 months and older receive the COVID-19 vaccine.
- If you’re unsure if the vaccine is right for your child, we recommend discussing your child’s medical conditions, including prior reaction to vaccines, with a medical provider.
- For some immunocompromised children, a third primary series/additional dose is recommended.
- For more information, visit the CDC’s COVID-19 Vaccines for Children and Teens webpage.
Booster Dose
The CDC recommends everyone 12 years and older receive a
booster dose 5 months after completing the primary series of the COVID-19 vaccine.
- People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
- Children 12 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
- If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.
CDC has also expanded eligibility for an additional (second) booster dose for certain individuals who may be at higher risk of severe outcomes from COVID-19:
- People aged 50 years and older, or have a weakened immune system may receive a second mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) booster dose, 4 months after the first booster dose.
- Individuals aged 18 years and older who received the Johnson & Johnson/Janssen vaccine may a second booster dose of either mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) vaccine.
Concerns about the vaccine?
Speak with a Vaccine Expert. You may contact the DHA-Immunization Healthcare Support Center at 1-877-GET-VACC (1-877-438-8222) option 1 or Defense Switch Network (DSN) 761-4245, option 1, if you have questions about the vaccines or about an adverse event following vaccination.
Visit the CDC Website for current COVID-19 booster guidance.
Visit the TRICARE website for information about the COVID-19 vaccine.
MHS GENESIS is Here!
On June 11, 2022, the Department of Defense’s new electronic health record (EHR), MHS GENESIS, launched here at Naval Branch Health Clinic Albany. MHS GENESIS has replaced TRICARE Online at this facility.
What is MHS GENESIS?
MHS GENESIS provides you and your care team enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families.
Learn More about MHS GENESIS
What is the MHS GENESIS Patient Portal?
Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
- View health information
- Request appointments
- Communicate securely with providers
- Request prescription refills
The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.
What does this mean for me?
MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.
- If you had a current TRICARE Online account, it was migrated to MHS GENESIS on April 24. No action is necessary from you.
- If you don’t already have a TRICARE Online account, you can log onto patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
- If don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.
What happens next?
As we complete our MHS GENESIS transition, appointment availability may be affected, and appointment times may increase as our medics adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
Warrior Navigation & Assistance Program (WNAP)
Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating. Call (888) 4GO-WNAP (888-446-9627), visit: www.humanamilitary.com/beneficiary/plans-and-programs/wnap/, or email: wnap@humana.com.
Wounded Warrior - Safe Harbor
Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families. Visit: www.navywoundedwarrior.com or call (904) 542-9581.
Women's Health & Pregnancy
Women's Health refers to comprehensive women’s health care as well as health issues that are unique to women, including:
• Pregnancy
• Menopause
• Conditions of the Female Organs
Be sure to get early and regular prenatal care to ensure you have a healthy pregnancy. You should also get recommended breast cancer, cervical cancer, and bone density screenings.
Our goal is to ensure the health and readiness of all women at every stage of life.
Women's Health Services
We provide the following Women’s Health services at the NBHC Key West:
- Basic Infertility Work up
- Cervical Cancer Screenings
- Chronic Disease Management - PCOS, AUB, Dysmenorrhea, Postpartum Depression
- Contraception Management
- HTN and HLD Screening
- IUD Removal
- Pregnancy Testing
- Prenatal Counseling
- Well Women Exams
If you have questions about a service, please contact our clinic at (305) 293-4600.
How to Make an Appointment
Call (305) 293-4600 to make an appointment for Women's Health and Pregnancy Services.
TRICARE covers well-woman exams annually for women under age 65 with no cost-share or copayment. TRICARE offers coverage for many women’s health services, including:
For women who are age 65 and older and using TRICARE For Life, you can still get women’s preventive screenings. Get more information about these and other TRICARE covered services at:
https://tricare.mil/coveredservices/isitcovered/.