Nurse Advice (24/7)

Open 24/7, including federal holidays.  For clinical advice or help finding urgent care, contact the Nurse Advice Line.  Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit www.MHSNurseAdviceLine.com.

TRICARE Health Benefits Advisor (HBA)

Visit TRICARE at www.TRICARE.mil or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans.  Or contact our HBA for local issues:

(904) 270-4255

MHS GENESIS Patient Portal

To manage your care online (book appointments, refill prescriptions, see lab results), visit the MHS GENESIS Patient Portal.

MHS GENESIS - Secure Email Messaging

To securely email your care team (for non-urgent issues), log on to MHS GENESIS.

COVID-19 Vaccine Availability  

The CDC recommends everyone 5 years and older receive a booster dose 5 months after completing the primary series of the COVID-19 vaccine, if eligible.

•  People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
• Children 5 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
• If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.

 
To learn more, visit the CDC website to get answers to frequently asked questions, see Interim Clinical Considerations, and bust myths about vaccines.

Getting the COVID-19 Vaccine

To find all COVID-19 vaccine sites in Florida, visit:  www.floridahealth.gov
To find all COVID-19 vaccine sites in Georgia, visit:  https://dph.georgia.gov/covid-vaccine
Monroe County Dept. of Health (Key West, FL):  (866) 779-6121 or email COVID-19@flhealth.gov.
Dougherty County Dept. of Health (Albany, GA):   (229) 352-6567
Coastal Health District (Kings Bay, GA):  https://covid19.gachd.org/vaccine 
 

DOD COVID-19 Vaccine Service Member Mandate

COVID-19 vaccines are required for all members of the armed forces on active duty or in the Reserve or Guard components, including pregnant service members, according to DOD. Each service decides their own deadline for vaccination.
 

• If you’re a service member and have received a COVID-19 vaccine from a non-DOD provider, make sure to update your medical records.
• If you haven’t received your COVID vaccine yet, schedule your vaccine as soon as possible.
• Find a DOD COVID Vaccine Location near you.

 If you have questions about the COVID-19 vaccine mandate, contact your unit commander.

 

COVID-19 Vaccine for Children ages 6 months through 17 years

The CDC recommended all children 6 months and older receive the COVID-19 vaccine.

•  If you’re unsure if the vaccine is right for your child, we recommend discussing your child’s medical conditions, including prior reaction to vaccines, with a medical provider.
• For some immunocompromised children, a third primary series/additional dose is recommended.
• For more information, visit the CDC’s COVID-19 Vaccines for Children and Teens webpage.

Booster Dose

The CDC recommends everyone 12 years and older receive a booster dose 5 months after completing the primary series of the COVID-19 vaccine.

• People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
• Children 12 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
• If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.

CDC has also expanded eligibility for an additional (second) booster dose for certain individuals who may be at higher risk of severe outcomes from COVID-19:

• People aged 50 years and older, or have a weakened immune system may receive a second mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) booster dose, 4 months after the first booster dose.
• Individuals aged 18 years and older who received the Johnson & Johnson/Janssen vaccine may a second booster dose of either mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) vaccine.

Concerns about the vaccine?

Speak with a Vaccine Expert. You may contact the DHA-Immunization Healthcare Support Center at 1-877-GET-VACC (1-877-438-8222) option 1 or Defense Switch Network (DSN) 761-4245, option 1, if you have questions about the vaccines or about an adverse event following vaccination.
Visit the CDC Website for current COVID-19 booster guidance.
Visit the TRICARE website for information about the COVID-19 vaccine.

MHS GENESIS is Here!

On June 11, 2022, the Department of Defense’s new electronic health record (EHR), MHS GENESIS, launched here at Naval Branch Health Clinic Albany. MHS GENESIS has replaced TRICARE Online at this facility. 
 

What is MHS GENESIS?

MHS GENESIS provides you and your care team enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. 
Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:

• View health information
• Request appointments
• Communicate securely with providers
• Request prescription refills

The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

What does this mean for me?

MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.

• If you had a current TRICARE Online account, it was migrated to MHS GENESIS on April 24. No action is necessary from you.
• If you don’t already have a TRICARE Online account, you can log onto patientportal.mhsgenesis.health.mil using your DS Logon Premium Account.
• If you don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit the milConnect Website or call 1-800-538-9552.

What happens next?

As we complete our MHS GENESIS transition,  appointment availability may be affected, and appointment times may increase as our medics adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.

Warrior Navigation & Assistance Program (WNAP)

Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating.  Call (888) 4GO-WNAP (888-446-9627), visit: www.humanamilitary.com/beneficiary/plans-and-programs/wnap/, or email: wnap@humana.com.

Wounded Warrior - Safe Harbor

Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families.  Visit:  www.navywoundedwarrior.com or call (904) 542-9581.

Women's Health & Pregnancy

Women's Health refers to comprehensive women’s health care as well as health issues that are unique to women, including:

             • Pregnancy
             • Menopause
             • Conditions of the Female Organs

Be sure to get early and regular prenatal care to ensure you have a healthy pregnancy. You should also get recommended breast cancer, cervical cancer, and bone density screenings.

Our goal is to ensure the health and readiness of all women at every stage of life.

Women's Health Services

We provide the following Women’s Health services at the NBHC Mayport: 

• Cervical Cancer Screening
• Chronic Disease Management - PCOS, AUB, Dysmenorrhea, Postpartum Depression
• Contraception Management
• HTN and HLD Screening
• Infertility Work up
• IUD Removal
• Long-acting Reversible Contraceptives
• Pregnancy Testing
• Prenatal Counseling
• Well Women Exams

If you have questions about a service, please contact our clinic at (904) 270-4270. 
 

How to Make an Appointment

Call (904) 270-4270 to make an appointment for Women's Health and Pregnancy Services.
 

TRICARE Covered Services

TRICARE covers well-woman exams annually for women under age 65 with no cost-share or copayment. TRICARE offers coverage for many women’s health services, including:

• Well-Woman Exam
  • Breast Exams
  • HPV DNA Testing
  • Pelvic Exams
  • Pap Smears
• Reproductive Health Services
  • Birth Control
  • Labor and Delivery 
  • Pregnancy Care
  • Prenatal Care

For women who are age 65 and older and using TRICARE For Life, you can still get women’s preventive screenings. Get more information about these and other TRICARE covered services at: https://tricare.mil/coveredservices/isitcovered/.