Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care


SilverCloud is a self-help wellness platform with a variety of programs to help you feel better, faster. The programs include resilience, mindfulness, relaxation, money worries, communications and relationships, grief and loss, sleep difficulties and more.

SilverCloud is an online self-help wellness platform that gives patients the tools they need when they need them. Each on-demand program offers automated, private, and judgment-free cognitive behavior therapy and coaching support right from a smartphone, tablet, or computer.

Programs range from resilience, managing stress, and mindfulness to depression and anxiety, communications and relationships, sleep issues, and more. Each program also includes interactive tools like a mood monitor, journal, videos, reading materials, and exercises.

FAQs about SilverCloud.

SilverCloud Introduction Video

Register or log in to SilverCloud



Don't forget to keep your family's information up-to-date in DEERS.