Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Crisis Lines

Military OneSource:
Offers consults, coaching, and resources to service members and families, for many aspects of military life. Call (800) 342-9647 or visit www.militaryonesource.mil/.
 
Real Warriors:
Reaching out is a sign of strength. Provides resources for service members, veterans, and families coping with invisible wounds. Visit www.realwarriors.net/.

 
Safe Helpline:
DoD's anonymous, confidential, 24/7 hotline offers support, information, and resources for sexual assault -- with phone, app, and group chat options. Call (877) 995-5247 or visit www.safehelpline.org/.
 
Suicide Prevention Lifeline:
The National Suicide Prevention Lifeline is available 24/7 for people in distress and their loved ones. It also links to resources for service members and veterans in crisis. Call or text 988 or visit https://suicidepreventionlifeline.org/help-yourself/veterans/.
 
Veterans Crisis Line:
Confidential support 24/7 for service members and veterans in crisis, their families, and friends. Call (800) 273-TALK (8255), text 838255, or chat online at www.veteranscrisisline.net/.

Navy Chaplain Corps:
Available 24/7 to talk confidentially and without judgment (you don’t have to be religious) duty chaplain 904-250-4996 or call Call 1-855-NAVY-311 or Navy311@navy.mil
 

Don't forget to keep your family's information up-to-date in DEERS.