The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Patient Resources

Patient Relations

Customer Relations

To help us enhance your care experience, please ask to speak with the Customer Relations representative in the clinic where you received care; submit an ICE comment at one of the kiosks in our facilities; submit an ICE comment online; call the CO’s Care Line at (904) 542-2273; call Patient Relations at (904) 542-9175; or stop by Patient Relations at our hospital (located near our galley).  For Customer Relations at each Branch Health Clinic, see the “Clinics” tab.
(904) 542-9175 / 9413 or email Patient Relations
Hospital Central Tower, 1st Floor (near Galley)

Health Care Resolutions

Healthcare Resolutions supports patients and providers with: resolving complex health care issues and unexpected outcomes; promoting patient – provider partnership in the delivery of care; and integration of patient, family, and provider input in process improvement.  Serves the hospital and all branch health clinics.
Office:  (904) 542-7009
Cell:  (904) 400-2728
Hospital Central Tower, 4th Floor, Room 4030

Patient – Family Partnership Council

Please join us!  Work together with us to channel feedback to hospital leadership about quality, patient-centered care.  The time commitment is one hour per month.  Contact Patient Relations at (904) 542-9175 or via email.
Don't forget to keep your family's information up-to-date in DEERS.