Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Patient Relations

Customer Relations

To help us enhance your care experience, please ask to speak with the Customer Relations representative in the clinic where you received care; submit an ICE comment at one of the kiosks in our facilities; submit an ICE comment online; call the CO’s Care Line at (904) 542-2273; call Patient Relations at (904) 542-9175; or stop by Patient Relations at our hospital (located near our galley).  For Customer Relations at each Branch Health Clinic, see the “Clinics” tab.
(904) 542-9175 / 9413 or email Patient Relations
Hospital Central Tower, 1st Floor (near Galley)

Health Care Resolutions

Healthcare Resolutions supports patients and providers with: resolving complex health care issues and unexpected outcomes; promoting patient – provider partnership in the delivery of care; and integration of patient, family, and provider input in process improvement.  Serves the hospital and all branch health clinics.
Office:  (904) 542-7009
Cell:  (904) 400-2728
Hospital Central Tower, 4th Floor, Room 4030

Patient – Family Partnership Council

Please join us!  Work together with us to channel feedback to hospital leadership about quality, patient-centered care.  The time commitment is one hour per month.  Contact Patient Relations at (904) 542-9175 or via email.
Don't forget to keep your family's information up-to-date in DEERS.